Cancellation Policy / Other Fees

No-Show / Cancellation Policy

  • 24 hour notice is required to reschedule or cancel an appointment, regardless of reason. If 24 hours notice is not given, a charge of $75.00 per office visit will be assessed on your account. You should cancel on the online scheduling app, Vagaro prior to the no-show period to avoid this fee.
  • The fee for a no-show on a 30+ minute appointment slot (i.e., Secret RF, Trusculpt iD or Flex, or permanent cosmetic treatment, etc) is half the cost of the treatment.
  • You have the ability to cancel online, as you scheduled, so this is the expected method of cancellation.
  • Confirmation emails are made as a courtesy to each patient when possible. Our inability to contact you to confirm your appointment does not constitute an exemption from our cancellation policy, as we expect you to do some adulting.
  • As a courtesy to all patients on time for their appointments, anyone 15 minutes late or more will need to reschedule their appointment, and it will be a No-Show.
  • Clients who have two or more No-Shows will be required to prepay for their next visit in full; this payment will NOT be reimbursed if they no-show again.
  • No-shows for any follow-up services that are included in a package will incur the $75 fee, as well as make void that service. For instance, if you have four Follow-Up Fractional Treatments (microdermabrasions) after the CO2 fractional laser, and you no-show for one visit, you will be charged the $75 fee, AND your remaining follow-up visits will be reduced by the number of no-shows (i.e. three will remain if you have one no-show).
  • If you need to cancel or reschedule your appointment, do so on the Vagaro scheduling app or desktop version. You will immediately receive a cancellation email when you cancel properly.

Prescription Fee

A called-in or faxed-in prescription fee of $50 is assessed for prescriptions that are called or faxed in by Dr. Ling outside of your appointment time.

Extraneous Communication Fee

Any email or text exchange requiring more than two responses from Dr. Ling, not related to a complication, will incur a fee of $50, per text or email response. Any further discussion is expected to be continued at an appointment that you schedule online.

Other Fees

Any preauthorizations, doctor’s notes, attorney letters also incur fees starting at $100 per item, and may be more, depending on the level of involvement and time, at the rate of $400/hour. 

Methods of Payment

  • Payment is expected in full at the time of the visit.
  • Visa, Mastercard, Discover, American Express, Cash, Check (established clients only), Venmo and Zelle.
  • We do accept CareCredit and Cherry Financing, but with a 10% extra fee.

We do reserve the right to refuse service, for the protection of our clients and staff.

This, and other fees/policies are listed on your initial intake form that you read and sign, when you become a client of Innate Beauty.